Returns Policy –

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 7 days of the delivery date.

1. For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given.

1. Refund Timeline: If any order is canceled, the payment against such order shall be refunded within 10 working days, but it may take longer time in exceptional cases. Provided that received cash back amount, if any, will be adjusted with the refund amount.

You confirm that the product(s) or service(s) ordered by you are purchased for your internal/personal consumption and not for commercial resale. You authorize us to declare and provide declaration to any governmental authority on your behalf stating the aforesaid purpose for your orders on the Site. The Seller or the Site may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual’s consumption quantity limit shall be based on various factors and at the sole discretion of the Seller or ours and may vary from individual to individual.

You may cancel your order at no cost any time before the item is dispatched to you.

Please note that we sell products only in quantities which correspond to the typical needs of an average household/ person. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. Please review our Refund Policy here.

Conditions for Returns

1. The product must be unused, unworn, unwashed and without any flaws.
2. The product must include the original tags, user manual, warranty cards, freebies and accessories

3. The product must be returned in the original and undamaged manufacturer packaging / box.

NOTE: It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.

Not eligible for return if the item is “No longer needed”

Others

• Stock availability:The orders are subject to availability of stock.

• Delivery Timeline: The product will be delivered to you within 5-7 working days.
  Delivery might be delayed due to force majeure event which includes, but not limited to, political unrest, political event, national/public holidays, etc

• Cancellation:TVS AB retains unqualified right to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (6 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.